Privacy Policy

Introduction

This Privacy Policy describes how doriaport collects, uses, and protects your personal information when you visit our website and order sympathy wreaths and funeral tribute flowers. We are committed to protecting your privacy and handling your data responsibly. We understand that privacy is important to you, and we take every measure to ensure your personal information is secure and used only as described in this policy.

Who We Are

We operate this website providing fresh sympathy wreaths and funeral tribute flower arrangement delivery services in Tralee and surrounding areas. As the data controller, we are responsible for determining how and why your personal information is processed. We comply with applicable data protection regulations and maintain strict standards for data security and handling.

Information We Collect

We collect information you provide directly to us, including:

Name, email address, and phone number when you contact us or place an order
Delivery address and payment information for order fulfillment
Messages and special requests included with flower arrangements
Information about your browsing activity through cookies and analytics
Device information such as IP address, browser type, and pages visited

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you voluntarily provide information through contact forms or order placement
Contract performance: To fulfill your flower orders and deliver services you've requested
Legitimate interest: To improve our website, prevent fraud, and enhance customer service
Legal obligation: To comply with tax, accounting, and other legal requirements

How We Use Your Information

We use your personal information for the following purposes:

Processing and delivering your flower orders accurately and on time
Sending order confirmations, updates, and delivery notifications
Responding to your inquiries and providing customer support
Improving our website functionality and user experience
Analyzing website usage patterns through analytics tools
Complying with legal obligations and protecting our rights
Preventing fraud and maintaining website security

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Order information: Retained for 36 months for accounting and customer service purposes
Contact form submissions: Retained for 24 months after your last interaction with us
Analytics and cookie data: Retained for up to 14 months
Server logs: Retained for 12 months for security and troubleshooting
Payment information: Not stored on our servers; handled by secure payment processors

After the retention period expires, we securely delete or anonymize your information unless we are required by law to retain it longer.

Your Rights

You have the following rights regarding your personal information:

Right to access: You can request a copy of the personal information we hold about you
Right to correction: You can ask us to correct any inaccurate or incomplete information
Right to deletion: You can request deletion of your personal information, subject to legal requirements
Right to restrict processing: You can request that we limit how we use your data
Right to data portability: You can request your information in a portable format
Right to object: You can object to certain types of processing, including marketing communications

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and analyze website usage. We use both essential cookies (required for website functionality) and optional cookies (for analytics and marketing purposes). You can control cookie settings through your browser, though disabling essential cookies may affect website functionality. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for secure data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account information.

Third-Party Sharing

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders, including payment processors, delivery partners, and analytics providers. These parties are bound by confidentiality agreements and may only use your information as necessary to provide services. We may also disclose information when required by law or to protect our rights and safety.

Supervisory Authority

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Data Protection Commission (DPC), which is the independent authority responsible for data protection in Ireland. You can contact the DPC at their office or through their website to file a formal complaint about our data processing practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our website following the posting of revised policy terms means you accept and agree to the changes.